Salon Policies

New Clients

New clients are asked to please arrive 10 minutes prior to their scheduled appointment time so that the groomer can evaluate your pet’s coat and answer any questions you may have.


Because we do not book multiple clients at one time, appointments are set by appointment to appointment basis. Therefore, we ask that any cancellations are made prior to 24 hours in advance. Should you fail to not show, a cancellation fee could be imposed on your next visit


Any new puppy clients being serviced in our salon must be up to date on all puppy vaccinations. Adult/senior dogs must be current on rabies, at the very least. We strongly advise that all dogs and cats are vaccinated against all infectious diseases including but not limited to distemper, bordetella, hepatitis, parainfluenza adenovirus type 2, parvovirus, corona and leptospirosis.


Should the groomer find evidence of fleas after drop off, it will be under the groomer’s discretion to perform a flea & tick bath (and dip) immediately to inhibit an infestation within our grooming salon. An additional fee will be

Health / Behavioral Issues

If a dog is showing excessive negative behavioral issues toward the groomer (biting or growling) that can not be corrected by using positive reinforcement, it will be under the groomer’s discretion to continue to perform any
service for the safety of the groomer or the animal. Furthermore, any pet who suffers from any chronic, medical condition(s) (epilepsy, heart condition, spinal injuries, etc) you must inform the groomer of such, so extra gentle handling can be taken.


Gratuities are not included and are at the discretion of our customers. 15-20% is a standard in our industry.